Privacy Policy

This Privacy Policy explains how SFOUNDA (operated by Stellar Ark Limited, Hong Kong) collects, uses, and shares information when you visit or make a purchase from our website.

Last updated: 2026-02-07


Who we are

This website is operated by Stellar Ark Limited (Hong Kong) (“SFOUNDA”, “we”, “us”). If you have any questions about this policy or your information, contact us at support@sfounda.com.

What information we collect

Information you provide to us

When you place an order, create an account (if available), contact us, or submit a customization request, you may provide information such as your name, email address, phone number, shipping/billing address, order details, and any message you send to us.

Customization content (for made-to-order items)

If you purchase a personalized product (for example, a pet portrait necklace), you may upload photos and provide text or design preferences. We use this content only to create the item you requested, provide support, and handle any related after-sales issues.

Information collected automatically

Like many websites, we automatically receive certain information when you browse our site—such as your device type, browser, IP address, time zone, pages viewed, and interactions with the site. We also use cookies and similar technologies to remember your preferences, keep the site working properly, and understand how our store is used.

Payment details (such as credit card numbers) are processed by our payment providers. We do not store full payment card information.

How we use your information

We use your information for the following purposes:

  • To process and fulfill your order (including production, payment processing, shipping, and delivery updates)
  • To provide customer support and respond to your requests (we aim to reply within 24 hours)
  • To create and deliver personalized/custom products based on your submitted details
  • To prevent fraud, secure transactions, and protect our store
  • To improve our website, products, and shopping experience
  • To send service-related messages (for example, order confirmations and shipping notifications)
  • If you opt in, to send marketing emails (you can unsubscribe anytime)

How we share your information

We share information only as needed to operate our store and deliver your order. This may include:

Service providers

E-commerce platform and hosting, payment processors, shipping carriers and logistics partners, customer support tools, analytics providers, and email/SMS providers (where enabled). These providers are permitted to use your information only to perform services for us.

Legal and compliance

We may disclose information if required to comply with applicable laws, respond to lawful requests, protect our rights, or prevent fraud or abuse.

We do not sell your personal information in the ordinary sense of the term.

Cookies and similar technologies

We use cookies and similar tools to make the site function, keep it secure, remember your preferences, and understand site performance. You can control cookies through your browser settings. If you block certain cookies, parts of the site may not work as expected.

Some advertising and analytics partners may use cookies or similar technologies to provide measurement or relevant ads. Where required, we will present choices through cookie banners or consent tools.

International transfers

We operate from Hong Kong and work with service providers in different countries. Your information may be processed outside your country of residence. When we transfer information, we take reasonable steps to ensure appropriate safeguards are in place.

Retention

We keep personal information only as long as needed for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, and legal or tax obligations.

Customization files: Photos and design details submitted for custom products are retained for a limited time to complete production and handle after-sales support. After that period, we may delete or anonymize them unless we need to keep them for dispute resolution or legal compliance.

Security

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, but we work to reduce risk through access controls, secure systems, and trusted providers.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. You may also have the right to receive a copy of information you provided to us.

To make a request, email support@sfounda.com with your order number (if applicable) and the details of your request. We may need to verify your identity before responding.

Marketing emails: If you subscribe, you can unsubscribe at any time using the link in the email. We will still send important service messages related to orders (such as confirmations and shipping updates).

Children’s privacy

Our store is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can address it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The “Last updated” date at the top shows when the latest version takes effect.